Cancellation and Payment Policy

EVERYTHING YOU NEED TO KNOW

Thank You for supporting our small, family business

By choosing Nimmo Bay, you are supporting a community. When you stay with us, you directly contribute to the well-being of our team of passionate hospitality professional, our local community, the charities and not for profit organizations that Nimmo Bay supports, and the many small and medium sized businesses that supply the lodge. Farmers, small wineries and distilleries, artists, scientists local airlines and countless other businesses, families and individuals are supported by places like Nimmo Bay.

Although our seasonal business is a summer operation, deposits collected throughout the year support year-round projects such as infrastructure upgrades, team training and full-time employees, and our ongoing charitable initiatives. As you will therefore understand, cancellations have an immediate and negative impact on our team and community. Our terms and conditions reflect our commitment to our community and our respect for our guests.


Payment policy

To confirm a reservation, Nimmo Bay requests a 35% deposit of the pre-tax package value at the time of booking. The remaining balance is due 90-days prior to the arrival. The Nimmo Bay reservations team will send payment requests with details and instructions including payment method options.

Travel Insurance is strongly recommended at the time of booking. Please see more information below.

OUr CANCELLATION POLICY

Trips cancelled 90 days or more from the arrival date will be granted a Nimmo Bay trip voucher for the full amount of the deposit, minus a $350 per person cancellation fee. The trip voucher is fully transferable, does not expire and can be credited to any future booking with Nimmo Bay.

Cancellations made less than 90 days prior to the arrival date are non-refundable.

Trips cancelled at anytime due to government imposed travel restrictions will be granted a Nimmo Bay trip voucher for the full amount of the deposit. The trip voucher is fully transferable, does not expire and can be credited to any future booking with Nimmo Bay.

Please take a moment to familiarize yourself with our Terms and Conditions.


Insurance

We strongly suggest that all guests ensure they have adequate cancellation and travel insurance prior to booking with us. While we certainly do our best to support our guests who find themselves in unforeseen circumstances, we do not offer refunds and due to our small size and seasonality, our cancellation policy is strictly enforced. This is why Travel Insurance is an integral part of your trip planning. Most Travel Insurance policies include coverage due to sudden illness resulting in cancelled travel and cover illnesses such as Covid-19, influenza and more.

Please be sure to read through your Travel Insurance coverage to understand your policy details.

Although you may choose your own carrier, the provider we work with is Lifestyle Travel Insurance Services – please feel free to reach out to them for all your insurance needs and quote regarding your trip to Nimmo Bay.

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