OUr CANCELLATION POLICY
Trips cancelled 90 days or more from the arrival date will be granted a Nimmo Bay trip voucher for the full amount of the deposit, minus a $350 per person cancellation fee. The trip voucher is fully transferable, does not expire and can be credited to any future booking with Nimmo Bay.
Cancellations made less than 90 days prior to the arrival date are non-refundable.
Covid-19 Cancellation policy
Trips cancelled at anytime due to government imposed travel restrictions will be granted a Nimmo Bay trip voucher for the full amount of the deposit. The trip voucher is fully transferable, does not expire and can be credited to any future booking with Nimmo Bay.
Trips cancelled less than 31 days of the arrival date due to Covid-19 related complications aside from government imposed travel restrictions, such as a positive Covid-19 test or someone in the household being exposed to or contracting Covid-19, will be issued a voucher equal to the amount of any deposits paid to date minus a $350 per person cancellation fee. The voucher is fully transferable, does not expire and can be used as a credit towards any future booking with Nimmo Bay.
Cancellations made less than 90 days prior to the arrival date for non-Covid-19 related reasons are non-refundable.
By choosing Nimmo Bay, you are supporting a community. When you stay with us, you directly contribute to the well-being of our team of passionate hospitality professional, our local community, the charities and not for profit organizations that Nimmo Bay supports, and the many small and medium sized businesses that supply the lodge. Farmers, small wineries and distilleries, artists, scientists local airlines and countless other businesses, families and individuals are supported by places like Nimmo Bay.
Although our seasonal business is a summer operation, deposits collected throughout the year support year-round projects such as infrastructure upgrades, team training and full-time employees, and our ongoing charitable initiatives. As you will therefore understand, cancellations have an immediate and negative impact on our team and community. Our terms and conditions reflect our commitment to our community and our respect for our guests.
Please take a moment to familiarize yourself with our Terms and Conditions.
To confirm a reservation, Nimmo Bay requests a 35% deposit of the pre-tax package value at the time of booking. The remaining balance is due 90-days prior to the arrival. The Nimmo Bay reservations team will send payment requests with details and instructions including payment method options.
We strongly suggest that all guests ensure they have adequate cancellation and travel insurance prior to booking with us. Although you may choose your own carrier, the provider we work with is Lifestyle Financial – please feel free to reach out to them for all your insurance needs regarding your trip to Nimmo Bay.