Effective COVID-19 Protocols for Healthy Adventures: Learn More

Cancellation and Payment Policy

EVERYTHING YOU NEED TO KNOW

Thank You for supporting our small, family business

By choosing Nimmo Bay, you are supporting a community. When you stay with us, you directly contribute to the well-being of our team of passionate hospitality professional, our local community, the charities and not for profit organizations that Nimmo Bay supports, and the many small and medium sized businesses that supply the lodge. Farmers, small wineries and distilleries, artists, scientists local airlines and countless other businesses, families and individuals are supported by places like Nimmo Bay.

Although our seasonal business is a summer operation, deposits collected throughout the year support year-round projects such as infrastructure upgrades, team training and full-time employees, and our ongoing charitable initiatives. As you will therefore understand, cancellations have an immediate and negative impact on our team and community. Our terms and conditions reflect our commitment to our community and our respect for our guests.

Payment policy

To confirm a reservation, Nimmo Bay requests a 35% deposit of the pre-tax package value at the time of booking. The remaining balance is due 90-days prior to the arrival. The Nimmo Bay reservations team will send payment requests with details and instructions including payment method options.

OUr CANCELLATION POLICY

Trips cancelled 90 days or more from the arrival date will be granted a Nimmo Bay trip voucher for the full amount of the deposit, minus a $350 per person cancellation fee. The trip voucher is fully transferable, does not expire and can be credited to any future booking with Nimmo Bay.

Cancellations made less than 90 days prior to the arrival date are non-refundable.

Covid-19 Cancellation policy

Trips cancelled at anytime due to government imposed travel restrictions will be granted a Nimmo Bay trip voucher for the full amount of the deposit. The trip voucher is fully transferable, does not expire and can be credited to any future booking with Nimmo Bay.

Cancellations made less than 90 days prior to the arrival date for non-Covid-19 related reasons are non-refundable.

Please take a moment to familiarize yourself with our Terms and Conditions.


Insurance

We strongly suggest that all guests ensure they have adequate cancellation and travel insurance prior to booking with us. Although you may choose your own carrier, the provider we work with is Lifestyle Financial – please feel free to reach out to them for all your insurance needs regarding your trip to Nimmo Bay.

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