A Message to our Guests Regarding COVID-19:
As a small family-owned and operated business in this unprecedented time, we are all uncertain what the future holds or when this COVID-19 pandemic will be behind us. We have worked diligently over the past 40 years to build our long-standing reputation and as always, our top priorities are the relationships that we hold and the trust that we have built amongst our community of incredible guests.
The present COVID-19 crisis has created a challenge that none of us could have imagined just a short time ago. We understand the growing concerns throughout our communities, along with the additional stress our guests may be experiencing given the quickly changing information on travel restrictions.
We wanted to let you know that Nimmo Bay is currently focusing on three priorities:
1. Our first priority is the health and safety of our guests and team members. In this regard, we have implemented a series of stringent and comprehensive COVID-19 protection policies and procedures that are designed to take all possible measures to keep our guests and team members safe.
2. Our second priority is to develop a service continuity plan. We have established a new target opening date of June 18, 2020. We are currently working with guests to move their travel dates to accommodate this new opening date. In the event that our June 18, 2020 opening date is further deferred, we will establish a new target opening date and shift schedules once again, which may include rolling forward bookings to the 2021 season.
3. Our third priority is to develop a business continuity plan. From a financial perspective, the travel industry is feeling the financial effects. We are no exception. Our planning is evolving rapidly based on the support we are receiving from our business partners and expected aid from all levels of government who have committed to supporting businesses such as ours.
We acknowledge that there is so much out of our control and in this time, we are committed to following through with our word. We are promising, to our guests and team members, to be transparent and honest with what we can offer and to deliver fair solutions that support our above priorities. We also commit to staying in close contact by updating our communities as we navigate through these difficult and uncertain times together. We are listening carefully to the questions and concerns we receive from our guests, team members, and business community and keeping those most affected top-of-mind and top-of-heart.
Due to the current impact of the COVID-19 pandemic, our cancellation policy listed below is currently under review. Please note that we are accepting cancellation requests and noting all guests’ requests. Once things are more settled, we will be evaluating each request individually and contacting the guest at that time. We appreciate your patience and understanding as we work through this uncertain time. Please don’t hesitate to contact our office for further information.
Payment Terms & Conditions
To secure your reservation, we require a 50% deposit, with the outstanding balance due 60 days before arrival. Bookings received within 60 days of your arrival require full pre-payment.
For payments received in a currency other than CAD, Nimmo Bay will charge a 1% fee on the conversion. We encourage our international guests to pay using our simple online payment portal, powered by Flywire.
Small Group (1-11 people): A $350 per person transaction fee is due when a trip is cancelled more than 90-days prior to the group’s arrival date. All deposits on record at that time will be refunded in full, minus the transaction fee. There are no refunds of deposit or final balance if the cancellation is received less than 90-days before arrival.
Large Group (12+ people): 50% of the deposit is non-refundable up to 90 days prior to the group’s arrival date. There are no refunds of deposit or final balance if the cancellation is received less than 90-days before arrival.
Floatplane Transfer Cancellation Policy
Floatplane cancellations within 1-week of arrival are non-refundable.
Helicopter Day Trip Cancellations
Helicopter day trips are pre-booked and cannot be changed at the guest’s request. If a guest is ill or if Mother Nature isn’t agreeing with us, we will do our best to make up for the loss, however there are no refunds for last minute cancellations or changes.
We strongly recommend all guests purchase trip cancellation insurance. Our seasonal business prevents the resort from making exceptions to the 90-day cancellation policy. Please consult with your insurance provider in advance of booking or contact LifeStyle Financial at this link to secure your trip insurance.