Payment Terms & Conditions

To secure your reservation, we require a 50% deposit, with the outstanding balance due 60 days before arrival. Bookings received within 60 days of your arrival require full pre-payment.

Cancellation Policy

Small Group (1-11 people): A $350 per person transaction fee is due when a trip is cancelled more than 90-days prior to the group’s arrival date. All deposits on record at that time will be refunded in full, minus the transaction fee. There are no refunds of deposit or final balance if the cancellation is received less than 90-days before arrival.

Large Group (12+ people): 50% of the deposit is non-refundable up to 90 days prior to the group’s arrival date. There are no refunds of deposit or final balance if the cancellation is received less than 90-days before arrival.

Floatplane Transfer Cancellation Policy

In the case that there is a last minute cancellation, floatplane transfer (Port Hardy/Nimmo Bay) cancellation fees may apply:

  • Cancellations within 48-hours of arrival: the group will be charged a $50 per person, floatplane cancellation fee.
  • Cancellations within 24-hours of arrival: the group will be charged a $150 per person, floatplane cancellation fee.

Helicopter Day Trip Cancellations

Helicopter day trips are pre-booked and cannot be changed at the guest’s request. If a guest is ill or if Mother Nature isn’t agreeing with us, we will do our best to make up for the loss, however there are no refunds for last minute cancellations or changes.

Rates are subject to change without notice.

Cancellation Insurance

We strongly recommend all guests purchase trip cancellation insurance. Our seasonal business prevents the resort from making exceptions to the 90-day cancellation policy. Please consult with your insurance provider in advance of booking or contact LifeStyle Financial at this link to secure your trip insurance.

LifeStyle Financial