june 30, 2020
Dear valued guests, partners and Nimmo supporters,
We are excited to announce that after months of patience, planning and preparation, we are now ready to open our doors for the 2020 season ahead! We will begin welcoming guests on July 6, 2020.
As the world continues to suffer the effects of COVID-19, and international travel restrictions remain in place, we are truly humbled to be able to reopen and welcome all domestic guests eager to experience a peaceful, safe and much-needed retreat in the wild. We are thrilled to once again bear witness as lifelong memories and lasting connections between people and nature are made. We currently have limited last-minute availability for 2020 and 2021 – please get in touch with our team, who are standing by to help plan your dream getaway.
OUR 2020 LAST-MINUTE CANCELLATION POLICY
Please note that for any guests who have made a reservation during the COVID-19 pandemic, for upcoming 2020 trips only, full refunds will be offered up until the day of travel in the event that guests need to cancel for any reason related to COVID-19 (sickness, symptoms, exposure, an inability to travel due to new restrictions, etc.)
It is our intention in offering this policy that none of our 2020 guests feel any pressure to travel to Nimmo Bay if they are feeling unwell or can no longer travel. We want to help offer peace of mind and do what we can to help everyone stay healthy. Please feel free to contact us with any questions about your reservation.
TAKE COMFORT IN OUR COVID-19 PROTOCOLS
Nimmo Bay has always been a place where individuals, families and friends can gather and experience wild places, while creating connections with nature and one another. Our team has worked thoughtfully and thoroughly to assemble COVID-19 policies and best practices that both follow and exceed industry guidelines and our governing authorities’ public health directives.
In order to diligently ensure we do our part to keep our guests, team members, surrounding territories and communities safe and healthy, we have made some necessary changes to how we operate for the 2020 season.
For further peace of mind, here are just some of the ways we are ready to and have adapted to welcome you this season:
Relax In A Remote Setting
Nestled in the heart of the Great Bear Rainforest, Nimmo Bay’s tranquil and remote location provides an abundance of wide open spaces to explore, relax, and awaken your senses. With private cabins, a spacious brand new lodge, customized and private excursions, we are confident that we will be able to provide you with an unforgettable and safe experience. During this time, certain common spaces will be available to book for private use in order to facilitate safe physical distancing, these include spaces such as our new games room and the gym. Our team will be happy to arrange this for you.
What To Expect Upon Arrival
Each individual travelling to Nimmo Bay will be asked a series of COVID-19 pre-screening questions. This will be carried out by our concierge team online or over the phone. If flying to Nimmo Bay via Port Hardy, you will also be asked these questions in person prior to boarding your aircraft. Upon arrival at Nimmo Bay, you will be greeted by a member of our team and will be provided with a mask for your personal use, should you choose, as well as personal hand sanitizer and guidelines regarding our COVID-19 policies and practices. You and your group will be given a private tour of the resort facilities. Within this tour you will be guided through our thorough onsite policies and practices which have been thoughtfully designed to keep you and our team as safe and healthy as possible.
A Safe Team To Guide You
Each member of our team has completed a certified course in COVID-19 transmission, symptoms, and prevention. For additional peace of mind, we would like you to know that Nimmo Bay has created a collection of thorough company-facing policies designed to minimize the risk of potential transmission and/or spread of COVID-19 onsite. Each member of our team adheres to these policies while working and living at Nimmo Bay. If you would like to know more detail about these policies, please feel free to ask.
Thorough Sanitization Practices
While we have always prided ourselves on going above and beyond industry standards when it comes to cleanliness, we have also implemented a wide range of additional sanitation practices during this time. Some examples of these practices are as follows: High touch areas such as door handles and light switches are sanitized continuously throughout the day, public washrooms are cleaned after each use, and hand sanitizer is readily available throughout the lodge, in all public spaces, and on board each vessel.
Private Cabins To Retreat To
You can rest assured knowing that each cabin is private as usual, but that only you and your travel companions will have access to this space for the duration of your stay. Our exceptional housekeeping team meticulously cleans and sanitizes each cabin prior to your arrival. Special attention is paid to thoroughly sanitizing high touch areas on hard surfaces. We will also be steam cleaning all soft surfaces within the cabins prior to your arrival. During this time we will not be offering in-cabin housekeeping such as turndown service, however, if you need anything replenished in your cabin please feel free to let any team member know and these items will be delivered just outside your cabin door.
Adventure At Ease
At Nimmo Bay, we specialize in customizing all activities and excursions to provide a truly unforgettable and seamlessly personalized experience in the wild. During COVID-19, this also means tailoring activities to ensure safe social distancing practices can be maintained. Whether exploring the surrounding waters by boat, or hiking through the lush Great Bear Rainforest, we will do our best to ensure that you are able to safely socially distance, and we will also provide you with appropriate Personal Protective Equipment (PPE). Any apparel and/or gear provided to you by Nimmo Bay will be sanitized and stored by our guide team. These items will be used only by your group for the duration of your stay. Certain activities such as kayaking, stand-up paddle boarding and use of our sauna will now need to be booked ahead of time, to allow for proper sanitation practices between uses. Our team members will happily guide you through this process. If venturing via helicopter, your pilot will inform you of all relevant COVID-19 policies mandated by Transport Canada and West Coast Helicopters. You can read West Coast Helicopter’s COVID-19 policies here.
Dining experiences at Nimmo Bay are designed to be enjoyed in the heart of nature, in wild and open spaces. We would like to assure you that whether enjoying a gourmet picnic on a remote beach, or dinner in our spacious new lodge, your meal will be a safe and memorable experience. Our kitchen team has always ensured that food is prepared and served in a manner that exceeds food safety standards. We assure you that this attention to detail will be upheld and additional sanitation measures will be taken during COVID-19. Please note that we have assessed the capacity of all of our buildings this season to ensure safe social distancing practices can be maintained. As such, meal times may be staggered between guests to ensure these practices can be carried out effectively.
Restorative and Safe Wellness Experiences
Our wellness team is here to instill peace of mind whilst providing our guests with a myriad of treatment and massage options. Although there are some limitations on capacity, we remain committed to offering rejuvenating massages and innovative yoga classes. Immerse yourself in the mountain air by selecting an outdoor experience such as a tidal massage, sauna dock scrub or guided forest meditation. Our pro shop can be visited by appointment, and will continue to carry ethically sourced clothing, local guidebooks and novels, and other beautiful and locally handcrafted items.
If you have any questions or concerns about the above information, please don’t hesitate to reach out to: firstname.lastname@example.org or by phone at (800) 837-4354. It is our desire to provide you with a safe, memorable, and restorative experience, particularly in light of the trying times we have all experienced lately.
Sincerely and with warmth,
The Nimmo Bay Team
RETREAT together To NIMMO BAY
In light of the current state of global travel, we are offering Nimmo Bay as a Canadian domestic option and safe haven from the uncertainty that surrounds us all and our options for getting away this season. Due to our secluded, natural setting in the Great Bear Rainforest, our resort can function as your own private escape where you and yours can peacefully and safely retreat to.
Beginning in July 2020, we will be offering a limited number of ‘paradisolation’ opportunities to book out our entire resort for the exclusive use of your group of up to 14 people. Consider Nimmo Bay a fully-staffed, luxurious wilderness sanctuary for yourself, your family, and friends. Our booking team will work with you to personalize the getaway of your dreams, taking care of all the fine details, so you can focus on making your escape.